Frequently Asked Questions
Discover Our Personalized Design and Installation Process
You might feel overwhelmed if you’re thinking about sprucing up your outdoor space with a new deck, porch, or pergola. It’s natural to have many questions when making changes to your home – after all, it’s a significant investment!
But don’t worry; Trex Outdoor Living is here to help ease your mind. We get it – your home is essential to you, and you want to ensure you make the right decisions. That’s why we offer free design consultations and stand behind our work with warranties and guarantees.
We’ve also compiled some FAQs to help answer some of our customers’ most common questions. Of course, we’re always here to chat if you still have any questions! So look around and let us know how we can help you create the perfect outdoor space.
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What kinds of products do you build?
We create personalized outdoor spaces such as decks, porches, screened porches, sunrooms, gazebos, pergolas, pool and spa decks, and other similar structures. We offer tailored designs and construction services to suit your specific requirements.
How many designs do I have to choose from?
We tailor our services to suit your precise requirements, providing you with an almost infinite range of design possibilities. In case you feel daunted by such a vast range of design options, you can always select from our deck designs, which can be conveniently adjusted to fit your space.
Do you sell your designs or plans so I can build it myself?
All of our work is custom designed, so we don’t sell our plans.
What kinds of wood do you use?
We build with a variety of wood types including treated wood, cedar, redwood, tropical hardwoods, as well as low-maintenance composites and synthetics. You have the option to choose from a wide range of materials for your project.
Do you have a written contract that I will sign?
Yes. We supply you with a detailed contract to protect you from any misunderstandings.
What type of warranty do you offer?
Absolutely. Our own warranty provides you with protection against defects in materials and workmanship for 12 months; defects in structural fitness for 60 months; and passes through all manufacturer warranties (the most frequent being the lifetime warranty provided by treated wood manufacturers).
When are your busiest times of the year?
We build year-round. However, we are typically busiest during the spring and summer months.
Can I get an exact price before I decide to hire Trex Outdoor Living?
Absolutely. We will meet with you for an initial meeting. During that time we’ll discuss your needs, personal preferences, and budget. After that complimentary meeting, we can decide if it makes sense to proceed to the next step.
What do you charge per square foot?
Since our projects are custom designed and built, square footage pricing aren’t really relevant. Variables such as site conditions, material selections, local code requirements, the intricacy of the design, and the height above the ground all contribute to the overall price. Thus, a straightforward square footage price would not accurately reflect the actual cost. Nevertheless, if we have a branch office located in your vicinity, they would gladly offer you a free design consultation along with an accurate estimate.
Are you insured?
Yes, we have a one million dollars of general liability insurance.
Is it necessary to get a building permit?
Where a building permit is required by local code, we will help you to to secure that permit. You need this permit for three very important reasons:
- It’s the law.
- It’s one of the ways we protect you.
- Some homeowner’s insurance policies will not protect you if an injury occurs on a structure that does not have a permit.
I’ve just signed a contract with Trex Outdoor Living. How long will it take to build my project?
How long your project takes will depend on various factors such as its size, complexity, local weather conditions, and workload of the office handling it. Typically, projects are completed more quickly during the fall and winter seasons compared to spring and summer, which are our busier seasons. However, we’ll provide you with an estimated start and end date, subject to availability of materials and weather conditions.
Do you build with pressure-treated materials and are there any dangers with them?
As of January 1, 2004, wood that had been treated with CCA (chromated copper arsenate) was gradually eliminated from consumer usage. Instead, ACQ (alkaline copper quat) and CA (copper azole) are the new wood treatment formulations that protect against termite damage and rot. These treatment methods have been approved by the EPA for safe usage in residential applications. Nowadays, wood alternatives and composite decking materials are gaining popularity with consumers. Cedar and tropical hardwoods are other commonly used pressure-treated wood substitutes.